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Sunrun Near The Top Of The List When It Comes To Customer Loyalty & Satisfaction

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sunrun-logoSunrun is apparently one of the nation’s top companies when it comes to customer satisfaction and loyalty, according to the results of a recent year-long survey.

The survey — which gathered ratings given by 2,200 Sunrun customers over the past year — resulted in the company achieving an average Net Promoter score (NPS®) of 64, a score that puts the residential solar provider on par with market leaders like Amazon.com, Zappos.com, and Southwest Airlines.

The scores are intended to be a reading of how likely a customer is to recommend a company’s product or service. Potential scores are between a low of -100 to a high of +100 — anything +50 is considered to be excellent, implying a high likelihood of recommendation.


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